Last updated: 22 August 2026
Gem’s Counselling Space (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, and store your personal information when you visit our website or contact us.
1. Who We Are
Gems Counselling Space Email: hello@gemscounsellingspace.co.uk
2. Information We Collect
We may collect:
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Your name
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Your email address
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Your phone number
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Any information you send through our contact forms
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Basic website analytics (pages visited, browser type, IP address)
If you choose to share sensitive information (e.g., mental health details), it will be handled confidentially.
3. How We Use Your Information
We use your information to:
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Respond to enquiries
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Provide counselling services
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Manage bookings and communication
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Improve our website and services
We do not sell or share your data for marketing.
4. Legal Basis
We process your data under:
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Consent (when you contact us)
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Contract (when booking sessions)
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Legitimate interest (website analytics)
You can withdraw consent at any time by emailing us.
5. How We Protect Your Data
Your information is stored securely. We use password‑protected systems and limit access to authorised personnel only.
6. Sharing Your Data
We only share your information if:
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You give consent
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We are legally required to
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There is a safeguarding concern
7. Cookies
Our website may use cookies to improve performance. You can disable cookies in your browser settings.
8. Your Rights
You have the right to:
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Access your data
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Request corrections
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Request deletion (where appropriate)
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Withdraw consent
To do this, email hello@gemscounsellingspace.co.uk.
9. Contact Us
If you have any questions about this policy or how your data is used, please contact:
hello@gemscounsellingspace.co.uk